Peter and his wonderful staff have been a pleasure to work with. This group cares about my business and have gone above and beyond to make me successful. I would highly recommend them!
Site Support
Website Care, Plus an Hour of Help Every Month.
Everything in Site Care, with up to an hour of support requests every month. Email us edits, fixes and questions and they are covered by your plan, no separate invoice.
Deliverables
What’s Included in Site Support
Everything in Site Care
Monthly WordPress updates, urgent security patches, uptime monitoring, nightly backups and a monthly site report.
Up to 1 Hour of Support
Up to one hour of support requests every month, covered by your plan. Edits, fixes and questions, sent by email.
Edits & Fixes by Email
Content updates, small changes and troubleshooting. Just send us a request and we take care of it.
eCommerce Support
From product updates to checkout fixes, we look after the part of your store that matters most: the buying experience.
Speed Optimization
Caching, compression, database cleanup and image optimization to keep your site fast.
Free Fixes for Our Updates
If one of our updates causes a problem with your site, we fix it free, and it does not use your support hour.
$150 / month
How Your Support Hour Works
Each month you get up to one hour of support requests: changes, fixes and questions sent by email. Hours reset at the start of each month and do not roll over.
If a request will take you past your included hour, we let you know first. Extra time is billed at $100/hr. Need more help each month? Site Partner includes up to four hours.
Site Support works with any host. We highly recommend hosting with us, as support for sites hosted elsewhere may be limited by what the host allows.
trusted by brands that
grow with us.
Businesses that scale visibility and revenue, through smarter search.
I have been working with the folks at Vigilante practically since the founding of the company. They have been honest and helpful and my business has been expanding and thriving. I get lots of compliments about the look of my website which is so important…
I’ve worked with Vigilante Marketing on numerous web development and digital marketing projects and have been impressed by the professionalism and service, and delighted by the results. But what really stands out is the honesty and integrity that Peter and his team bring to every…
Serendipity Architect
We recently had our website rebuilt by Peter and his team and we are excited to see it perform. We were impressed with how many of his team were involved in the concept meetings and how quickly the work was completed. Peter and his team…
Office Manager
The Vigilante Marketing team delivered everything professionally and on time, on budget. We recommend them highly.
We use Vigilante for all our marketing and they are so great to work with! So many great ideas and they made it easy for us to get things set up. Great team and highly recommend!
I highly recommend Vigilante Marketing. We work or establish our own business to receive rewards for our exchange of services. Unfortunately, some are only looking for financial return as their primary goal or business achievements to exchange their work and knowledge. Nothing else involves; we…
Owner
This is my 4th go at a website, SEO, and Google ads management. These guys are hands down the BEST! I feel so supported and like I have a whole team on my side. The professionalism and response time are like no other.
It’s been a pleasure working with the team at Vigilante. They were very patient from start to finish, taking the time to clearly understand our goals and requirements. We’re incredibly impressed with our new website — it’s such an improvement from our previous website!
My team and I are incredibly happy with Peter and the whole team at Vigilante. They are quick to respond, explain things clearly, are very thorough, and perhaps most importantly… they do things right! No shortcuts. No messy back-end.
I’ve been a client of Vigilante for about 5 years and have nothing but great things to say. They are responsive, excellent at what they do, and truly care about their clients.
I appreciate how responsive Peter at Vigilante Marketing is to my emails to help me troubleshoot tech or when I have questions relating to my website and marketing. He is very knowledgeable, professional and great at explaining and walking me through what I need to…
compare our
Packages
Site Care
For websites that just need to stay secure and up to date.
60
/ month
Monthly WordPress & plugin updates
Urgent security patches
Uptime & security monitoring
Nightly backups & restores
Monthly site report
Requests billed hourly
Site Support
For businesses that want help on hand every month.
150
/ month
Up to 1 hour of support / month
Everything in Site Care
Edits & fixes by email
eCommerce support
Speed optimization
Most Popular
Site Partner
For larger sites and businesses that rely on their website daily.
500
/ month
Up to 4 hours of support / month
Everything in Site Support
eCommerce management
Troubleshooting
Performance tuning
Support hours cover change requests and fixes sent by email, up to the hours shown, and reset each month. Extra time, and all requests on Site Care, are billed at $100/hr (30-minute minimum on Site Care). Site Care is for brochure websites hosted with Vigilante Marketing. Site Support and Site Partner work with any host, though we highly recommend hosting with us, as support for sites hosted elsewhere may be limited.
Got Questions?
We’ve Got Answers.
Changes, fixes and questions sent by email: content updates, small design tweaks, troubleshooting and help using your site.
Support hours reset at the start of each month and do not roll over.
We let you know before going over. Extra time is billed at $100/hr, or you can move to Site Partner for up to four hours a month.
No, Site Support works with any host. We highly recommend hosting with us: on our hosting we can monitor, back up and fix things directly, while support for sites hosted elsewhere may be limited.
Yes. Site Support includes eCommerce support for WooCommerce stores, from product updates to checkout fixes.
No long-term contract. Site Support is billed monthly, and you can cancel with 30 days’ notice.
Your Website Should Work Hard
So You Don’t Have To.
Whether you’re running a small business or managing a large enterprise site, we ensure your website stays fast, secure, and trouble-free,
all year long.
Your Digital Marketing
Resource Centre
Have questions about paid ads, campaign optimisation, or platform features? Browse our knowledge base for step-by-step guides, FAQs, and expert insights to help you succeed.