Monthly WordPress updates, urgent security patches, uptime monitoring, nightly backups and a monthly site report.
Up to one hour of support requests every month, covered by your plan. Edits, fixes and questions, sent by email.
Content updates, small changes and troubleshooting. Just send us a request and we take care of it.
From product updates to checkout fixes, we look after the part of your store that matters most: the buying experience.
Caching, compression, database cleanup and image optimization to keep your site fast.
If one of our updates causes a problem with your site, we fix it free, and it does not use your support hour.
Each month you get up to one hour of support requests: changes, fixes and questions sent by email. Hours reset at the start of each month and do not roll over.
If a request will take you past your included hour, we let you know first. Extra time is billed at $100/hr. Need more help each month? Site Partner includes up to four hours.
Site Support works with any host. We highly recommend hosting with us, as support for sites hosted elsewhere may be limited by what the host allows.
Monthly WordPress & plugin updates
Urgent security patches
Uptime & security monitoring
Nightly backups & restores
Monthly site report
Requests billed hourly
Up to 1 hour of support / month
Everything in Site Care
Edits & fixes by email
eCommerce support
Speed optimization
Up to 4 hours of support / month
Everything in Site Support
eCommerce management
Troubleshooting
Performance tuning
Support hours cover change requests and fixes sent by email, up to the hours shown, and reset each month. Extra time, and all requests on Site Care, are billed at $100/hr (30-minute minimum on Site Care). Site Care is for brochure websites hosted with Vigilante Marketing. Site Support and Site Partner work with any host, though we highly recommend hosting with us, as support for sites hosted elsewhere may be limited.
Changes, fixes and questions sent by email: content updates, small design tweaks, troubleshooting and help using your site.
Support hours reset at the start of each month and do not roll over.
We let you know before going over. Extra time is billed at $100/hr, or you can move to Site Partner for up to four hours a month.
No, Site Support works with any host. We highly recommend hosting with us: on our hosting we can monitor, back up and fix things directly, while support for sites hosted elsewhere may be limited.
Yes. Site Support includes eCommerce support for WooCommerce stores, from product updates to checkout fixes.
No long-term contract. Site Support is billed monthly, and you can cancel with 30 days’ notice.
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