1. FAQ

FAQ

If I don’t update my site, will it shut down?

Not exactly. While your site may keep working even if the software is left untouched, it becomes more susceptible to hackers and malicious attacks because it doesn’t take advantage of new security updates. When plugins are abandoned by developers, they can also be targeted by hackers. Updating the software and plugins makes the website more stable, more secure, and functions better.

Why is website maintenance important?

WordPress releases new updated versions on a regular basis. It’s very important to keep up with these upgrades for security reasons – sites running older versions of WordPress can be much more vulnerable to hacking. And plugins on your site also require occasional updating for exactly the same reason.

This maintenance service can help you keep your WordPress site or blog running quickly and securely; security features will be installed to make your site far less prone to hacking

Are there any read/write IOP filesystem limitations?

We don’t impose any IOP filesystem limits as it’s not shared. Generally you’re good to use as much as you can get. It’s simply based on what the underlying disk can handle.

Can I host a Multisite or a WooCommerce shop on the Bronze plan?

Yes, you can! Unlike other hosts, we don’t limit what plan you can host Multisite or WooCommerce on. Of course, if you choose to use a very resource-heavy theme or package of plugins and/or have a great deal of traffic, then you will need to choose a more powerful plan – although in our experience, the Silver level is generally enough for most users.

If you have a query, our expert support team is always standing by and ready to assist with ascertaining which level is right for you (and also to recommend more resource-friendly solutions that can save you money on hosting!)

Do I still need Sucuri, Cloudflare, ManageWP, etc. ?

Congratulations, you just saved yourself a lot of money! Our security and site management tools are best in class, included in every plan is a complete WAF, Defender will take care of any security problems you have and you can manage as many websites on as many other hosts as you like you choose using The Hub.

Digital AG uses the WPMU DEV platform which has literally been developed to take care of all of your core WordPress needs.

Do you offer email accounts included with hosting?

Yes! We include at no extra cost a range of email solutions ranging from unlimited email forwarding (so you can forward [email protected] to whatever Gmail account you like and then ‘send as’ from that account) and also email at your actual domain that you can log in to and send from using Outlook, Apple Mail or whatever client you would like to use.

Do you offer SSL certificates?

Every site gets a free SSL cert from Let’s Encrypt. We also offer free Wildcard SSL for Multisite subdomains, which is automatically set up and configured for you.

How easily can I migrate my website?

Over 90% of all websites can be migrated using our automated tool. You just enter your SFTP credentials and we’ll take care of the rest. If for some reason the migration doesn’t work (like if you have a really large or complex site, or your current host makes migrations difficult), our superhero support team will manually handle the migration for you, for free!

Isn’t this too cheap? Isn’t this too expensive?

It’s funny that we have to answer both these questions all the time! Compared to shared hosting (stuffing hundreds of websites onto one server) we are somewhat expensive BUT compared to other managed and dedicated hosts we are incredibly affordable!

This is because we are leveraging cutting edge technology (Digital Ocean ‘Droplets’ – Digital Ocean are our hosting partner) and charging an absolute minimal markup on those for our additional services (they can be purchased individually from Digital Ocean for $5).

You also get access to all our GLP premium plugins and themes for free with your hosting membership.

How many websites can I have on each hosting plan?

We allow one website per hosting plan. Each plan is an isolated and compartmentalized instance using dedicated resources to ensure your site is blazing fast. Our backup, staging and other hosting tools are specifically designed to host and support one dedicated WordPress installation per plan.

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